Returns and Order Cancellation
- All hemp products purchased from HEMP SUCCESS are covered under the Distance Selling Regulations, and as such you will have up to 7 days from the date you receive the item in which to cancel the order.
- Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.
- Any items being returned should be in an un-opened and unused condition still in their original packaging.
- The item remains your responsibility until it reaches us, as such, we recommend the item is well packaged and in certain circumstances, we would recommend using a tracking service.
- On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.
- If an item is being returned because it is damaged or faulty, once it has been inspected a refund will be made including the reasonable cost of returning the item to us or a replacement item will be sent, depending on your preference and our stock availability at the time.